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ISPadmin 5.14

ISPadmin 5.14 stable

RELEASE DATE: October 16, 2020

  • Under certain conditions, the error message LICENSE FAILED: Can’t find License! could appear when working with routers. Fixed.
  • Under certain conditions, the system generated a large number of emails with the InfluxDB – Ispadmin Storage Error message. Fixed.
  • Settings / Switches: A switch template edit error has been fixed.
  • Notification center: The paginator has been modified to be able to better handle a large number of notifications.

ISPadmin 5.14 beta3

RELEASE DATE: October 08, 2020

  • Client card / Information / Edit: Unwanted interference between the duplicate entry pop-up window and the Do not suspend checkbox has been fixed.
  • Client card / Tasks: Sorting of tasks created in the mobile application has been fixed.
  • Client card / Helpdesk: The ticket list now contains information about visible and hidden tickets.
  • Hardware: The script newly includes an unresponsive process check that can terminate unresponsive processes before the 60-second time limit has elapsed.
  • Hardware / Routers / All: When a new device connected to the router is added to the system, its GPS coordinates are retrieved from its superordinate router and the coordinates are also displayed in the map.
  • Hardware / Routers / Router status / BW test: Graph plotting has been fixed.
  • Hardware / Switches: Rendering of graphs displayed in the pop-up windows has been modified.
  • Settings / Other / SNMP OID: A template import error has been fixed.
  • Statistics / Server stats / SMS: Text message deletion has been modified.
  • Scheduling / Task list: Information about task start time and end time has been removed from tasks with unspecified time.
  • Scheduling / Add task: When certain task types were selected, the Solved checkbox got checked automatically. Fixed.
  • Invoicing / Invoices / Invoices: It is (again) allowed to issue completely null invoices.
  • Invoicing / Bank / Import: PDF export options on the page have been rewritten.
  • Invoicing / Settings / Templates / Inv. templates: The form has been reworked. It is now possible to add and remove rows.
  • Other / Map: An error may have appeared in the case of some services when the user tried to click through from the map to the Client card. Fixed.
  • Helpdesk / Tickets: The basic filters have been renamed to Active tickets (excluding closed tickets) and All tickets (including closed tickets).
  • System optimization

ISPadmin 5.14 beta2

RELEASE DATE: October 05, 2020

Security fix

  • Nette upgrade to version 2.4.16 (based on CVE-2020-15227): This is the first serious vulnerability in the Nette framework. The problem is that an attacker could, under certain circumstances, execute code remotely using a special URL. According to our security analysis, ISPadmin 5 was not vulnerable to this security threat. Still, we recommend that you upgrade your system as soon as possible.

ISPadmin 5.14 beta1

RELEASE DATE: September 24, 2020

Important permission settings

  • After upgrade, a window will appear that contains a list of permissions that deserve the user’s attention.
  • If the user is allowed to access Settings / Administrators / Administrators, they can set the rights directly from the modal window or they can go to their user account configuration and make the necessary changes.
  • If the user is not allowed to access this tab, they will be informed that they are supposed to contact their administrator if they want to change the settings.
  • When the user closes the window, the information contained in it is considered to be read. It will not be displayed again unless a new change in the system makes it necessary to display the information again.

CloudBackup (For ISPadmin SERVER only)

  • If you have permission for the Settings / Syst. settings / Backups tab, a CloudBackup icon appears in the top panel. When you hover over the icon, information about the status of this service will be displayed.
  • Statuses are color-coded:
    • Red icon = Service disabled
    • Orange icon = Service enabled, Problem
    • Green icon = Service enabled, No problem
  • You can also click on the icon. When you do that, you will be redirected to Other / Backups / CloudBackup backups.
  • If you do not have permission for this tab, you will have to change your user account settings in Settings / Administrators / Administrators.
  • The Other / Backups / CloudBackup backups tab contains an overview of backups made.
  • The CloudBackup alert is also displayed in the Dashboard / Alerts.
  • If you click on the widget, details about the status of the service will appear.
  • If the service is disabled, a link will appear that you can use to enable the service.
  • There is also an option to deactivate the alert for 30 days. When the period elapses, the alert may appear again.

Client’s total monthly payment in Contacts

  • Clients / Contacts: A new column has been added to the table: Client’s total monthly payment.
  • Amounts in this column are recalculated either immediately (service price change) or at regular intervals (tariff price change).
  • If the recalculation has not happened yet, the To be recalculated text appears in the relevant cells.

Duplicate email address / phone number alert

  • In Settings / Syst. settings / General, there is a new setting: check_duplicated_contact_mails_phones.
  • You can use this setting to (de)activate the duplicate email address / phone number check that is launched when the client form is saved (Add or Edit).
  • By default, the feature is disabled.
  • If you want to enable it, you need to take into account the fact that the client form saving process might take longer.
  • If you click on the Save button and the system finds a duplicate entry in one of the relevant fields, a pop-up window with details will appear.
  • The user can return to the form or confirm the save action.

Internet service copy

  • Client card / Active services / Internet / Copy: When you copy an Internet service, an informational message will appear in the form. It informs you of the fact that the IP address of the new service is the same as the IP address of the original service.
  • You are asked to change the IP address of the new service or of the original service.
  • You are provided with a link to the original service settings form. When you click on it, the original service settings form will appear in a new panel.

Update firmware

  • In Hardware / Routers / Router status / Routers, use the Router type filter so that the system shows you only MikroTik routers.
  • A bulk action checkbox appears next to each individual router.
  • If you check at least one of the boxes, the bulk action menu in the bottom panel will get activated.
  • Choose the Update firmware option.
  • A window appears that informs you of the fact that the action is scheduled to be performed.
  • Proceed according to the instructions given in the window.

Remove a user from the router

  • In Hardware / Routers / Router status / Routers, use the Router type filter so that the system shows you only MikroTik routers.
  • A bulk action checkbox appears next to each individual router.
  • If you check at least one of the boxes, the bulk action menu in the bottom panel will get activated.
  • Choose the Remove a user form the router option.
  • A window appear in which you select or enter the user that you want to remove.
  • When you confirm your choice, another window appears that informs you of the fact that the action is scheduled to be performed.
  • Proceed according to the instructions given in the window.


  • You can assign one or more templates to all device types.
  • Alerts can be applied to any OID from templates.
  • SNMP settings for different device types have been unified (SNMP version and other related things).
  • SNMP test data retrieval has been unified with SNMP graph data retrieval.


  • Hardware / Settings / Link types: Here you can add, edit and delete link types. For each type, you can specify line type, color and thickness.
  • Hardware / POPs / Links: Here you can create, edit and delete links. Click on the Add new link button and complete the form. Choose a particular link type and specify both sides of the link (primary POP/device/interface and secondary POP/device/interface). In the overview, you can use filters and fulltext search.
  • All device types allow you to click through to the list of relevant links. Routers: Settings / Links. Other devices: Left right arrow icon.

Service overview

  • In Statistics / Client stats / Service overview, sorting in the table has been modified.
  • There are new selectboxes in the Status, Invoice group and Suspended columns.
  • A pop-up calendar has been added to the Contract period until, Inserted and Connected from columns.
  • In the Suspended column, 0 has been replaced with NO and 1 with YES.
  • Export settings have been modified.

Tasks without descriptions and tasks without activities

  • In Settings / Code lists / Scheduling / Task types, you can specify whether a given task type is without activities (no solutions) and whether task descriptions are optional for this type.
  • Normally, a task description is required for each and every task. Also, it is necessary to enter some kind of activity into the system when you want to close tasks.
  • However, if you check the Without activities (event) box for a particular task type and then choose this type in the task form, it means that the task will be automatically closed when saved.
  • In such cases, there are no Activities and Previous activities sections in the form.
  • Tasks with previous activities cannot be converted to tasks without activities (solutions).
  • You can use the Without activities (event) option, for example, when you are entering holidays (vacations) into the system. Such events do not require any activities to be added. You can close these tasks immediately.
  • Another new option is the Optional description checkbox. If you check the box and then choose this task type in the task form, the system will allow you to save the task without a description.
  • If no description is entered for a particular task, the task is displayed in the Calendar and the corresponding task type is displayed in place of a non-existent description.

List of overpayments

  • Invoicing / Overpayments / Overpayments: The number of items displayed on a page now reflects the general system setting item_to_page.
  • A new column has been added to the table: Overpayment date.
  • Details have been added to each item in the list.
  • Exports have been modified.

Inventory items prefilled based on the Item types code list (manual filling of the form)

  • If you have entered data into the Item types code list (Settings / Code lists / Inventory / Item types), the system will use the data to prefill selected columns in the Add items form with the corresponding values from the code list.
  • If you go to Inventory / Inventory and click on Add items and then on Continue, you will be taken to the Add items form.
  • When you choose a particular item group and item type, data from the code list will appear in the form (if there is any).
  • If you change an item type, data in the corresponding row will be reloaded.

Show client items that are not yet in the pending items

  • In Inventory / Inventory, a new filter has been added above the table: Show client items that are not yet in the pending items.
  • If you check the box, a list of items will appear. The list contains Inventory items that are in the Client cards and have not yet been added to the pending items (invoicing).
  • If you uncheck the box, the filter will no longer be applied.

Helpdesk notification custom settings

  • Click on the bell icon in the top panel and then on the cog wheel icon in the displayed window to get to the page where you can set up your own Helpdesk notifications.
  • The page allows you to add, edit and delete individual items.
  • In the form provided, enter the name of a given item, choose at least one department to which the settings are to be applied, specify whether emails are to be sent too and whether notifications about new tickets are to be sent too, and last but not least, choose the notification types that you want to receive.
  • If there is more than one item in the table, make sure that the individual settings are not overlapping. Otherwise, you might receive superfluous notifications.

Add a contact person from the ticket to the Client card

  • Helpdesk / Tickets / Ticket details: Selectbox Client: If you receive an email from an email address that is not entered in the system, but you know that the email address belongs to a person from one of your clients, you can add the email address along with a name to the Contact persons section in the Client card.
  • The system will then be able to assign further emails from this person to the client.
  • First, you need to choose the relevant client in the ticket details.
  • Then, a new button for adding an entry into the Contact persons section will appear next to selectbox.
  • If it is possible, the system will prefill the necessary data.
  • If it is not possible, you will have to enter the data manually.
  • You can edit the data as well.
  • When you save the form, the entry will be added to the Contact persons section.
  • If such an entry already exists, the system will inform you of that.

Ticket settings (Add reply)

  • Helpdesk / Tickets / Ticket details / Add reply: The form that appears when you click on this button contains new settings beneath the email text area. The settings allow you to change the ticket settings when the reply is sent.
  • The chosen values are applied to the ticket in the process of sending.
  • If you do not want to add a new reply, you can change the ticket settings in the ticket header (Client, Owner, Priority and Department).

Further changes

  • Clients / Internet: The process used for retrieval of Internet services with the Router filter applied has been optimized.
  • Client card / Information: If you check the Different address box in the form, the system will check whether the Name field is filled in. If not, a message will appear.
  • Client card / Internet statistics: Links have been added to the Switch items that allow you to click through to the switch port graphs.
  • Client card / Active services: Links have been added to the Switch items in the Internet service list. The links allow you to click through to the switch port graphs.
  • Client card / Invoicing / Issue invoice: A checkbox display issue has been fixed. The issue occured when a non-initial day in the month has been selected in the Invoice from setting and several months have been checked.
  • Client card / History / Email history: Pop-ups that appeared when you hovered over the email text in the Message column have been removed. The entire text of an email will appear when you click on the text displayed in this column.
  • Hardware / Routers / All: In the Router restart section, an issue with the Sunday option (Weekly period) has been fixed.
  • Hardware / Routers / All: An issue with the Report outages for Nagios setting in the configuration of devices connected to routers has been fixed.
  • Hardware / Switches: You do not need to enter an IP address to be able to save the form. If there is no IP address in the form, several icons in the switch overview will be greyed-out: Nagios notifications, ping graphs, SNMP, port graphs and connection test.
  • Hardware / Switches: Descriptions of switch port traffic graphs now include the corresponding port description and port note (if available).
  • Hardware / GPON / ONT: The fulltext search feature now searches for matches even in the Client and Description fields.
  • Settings / Syst. settings / General: There are now two options in the typ_klient_number setting: Uneditable and Editable. If the first option is chosen, the Client number field is not editable. If the second one is chosen, the field is editable.
  • Settings / Syst. settings / General: A new setting has been added to the list: enforce_unique_client_ip ( = Enforce a unique client IP address). The Internet service edit form has been modified.
  • Settings / Other / SNMP OID: An issue with negative values entered in the Minimum value of the graph setting has been fixed.
  • Statistics / IP ranges: The paginator has been moved to the top of the page.
  • Statistics / WiFi list: A new column has been added to the table: TX power.
  • Scheduling: In all relevant places, the word technician has been replaced with the more general word user. For example, when adding a new task, you will assign users (not technicians) to the task.
  • Scheduling / Calendar: The Monthly, Weekly and Daily buttons have been moved to the left. They are followed by a modified description of the period displayed.
  • Scheduling / Task list: The Type column has been split into two columns: ID and Type.
  • Scheduling / Task list: The Date column has been split into two columns: Creation date and Activity date.
  • Scheduling / Task list: An incorrect rendering of the page after task deletion has been fixed.
  • Invoicing / Overviews / Debts / Debts: The Invoice group column has been added to the table.
  • Invoicing / Overpayments / Refunded: A CSV export option has been added to the page.
  • Other / Tools / Transfer from router to router: An informational message has been added next to the AP checkbox. It will appear only if the Internet box is checked and the AP box not. Even if the AP box is not checked, the system will automatically create a copy of the relevant AP to make sure that the services will work correctly.
  • Helpdesk / Tickets / Ticket details / Client: When assigning a client to a particular ticket, the system will show you not only the client name, but also the client number. This way, you can distinguish between two different clients with the same name. You can also search using a client number.
  • Helpdesk / Tickets / Ticket details / Note: When you click on the button, the form will not be displayed in the modal window. Instead, it will be displayed in the expandable section.
  • Helpdesk / Tickets / Ticket details: There is a new option in the ticket header: Cog wheel icon. When you click on it, the Ticket settings form will appear. The form allows you to change the Subject, To, Cc and Bcc settings.
  • Helpdesk / Tickets / Ticket details / Action: A new option has been added to the menu: Merge. This option allows you to merge the ticket with another one. You can search by ticket ID or subject.
  • Helpdesk / Settings / Status: In the Marks tickets as closed column, you can select statuses that will mark tickets as closed. If there is at least one status with this attribute, a new filter will appear in the ticket list: All including closed. If you click on it, all tickets from permitted departments will appear. The All filter can be used to show only unclosed tickets.
  • Helpdesk / Settings / Ban: The search feature has been added to the list of banned addresses.
  • Helpdesk / Settings / Filters: An option to set a default filter has been added.
  • Dashboard / Alerts: You can remove individual items from the Unallowed frequency 5GHz bandwidth widget in the new Dashboard.
  • Dashbaord / Alerts: A new column has been added to the Unallowed frequency 5GHz bandwidth widget. It contains row numbering. Router names are now left-aligned.
  • Dashboard / Overview / Number of offline routers: A link to the router overview has been added to the widget.
  • Dashboard / Overview / Number of offline routers: The percentage value calculation has been fixed.
  • Support for UDH in incoming text messages has been added to the system.