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ISPadmin 5.22

Due to DB changes (among other things, PostgreSQL installation), the upgrade process may take longer than usual. Please let the process run to the end. Schedule it for the right moment.

ISPadmin 5.22 stable

RELEASE DATE: April 27, 2022

  • Client card / Documents and Client portal / Documents: Graphic adjustments related to electronic signatures have been made. Info messages for users have been added. Signature variables related to the date are now replaced with the date as well as the exact time.
  • Client card / Invoicing: If there are no VoIP service items to be included on an invoice and if there are no other items to be included, the system displays a message.
  • Clients / Services / Internet: The total in the Monthly price excl. VAT / Monthly price incl. VAT column has been fixed.
  • Client card / History: Events related to the restoration of additional IP addresses or subordinate services have been fixed.
  • Hardware / GPON / ONT: The fulltext search feature has been fixed.
  • Hardware / POPs / Access points: It is possible to change the net interface or antenna on the edit access point form.

ISPadmin 5.22 beta2

RELEASE DATE: April 13, 2022

  • Client card / Active services: A set-top box addition error in the general IPTV service settings has been fixed.
  • Client card / Documents: Regeneration of documents with signature variables has been modified.
  • Hardware / NetMonitor / Overview: An error in the List of offline devices table has been fixed.
  • Scheduling: Email notifications about task changes did not contain the latest activity and client. Fixed.
  • Scheduling: The List of unfinished tasks as of today page has been modified.
  • Inventory: When assigning items, you can edit insert time.

ISPadmin 5.22 beta1

RELEASE DATE: March 30, 2022

Contracts and documents

  • The word contracts has been replaced with the word documents. The word documents has been chosen as a universal term for generated files, which include, among other things, contracts.
  • The word documents has been replaced with the word files.
  • This change applies to almost all parts of the system where the words were used.

Electronic signatures

  • New optional submodule of the Basic module
  • This submodule allows you to sign documents electronically.
  • It is necessary to have an SMS gateway!
  • In Settings / Documents / My templates, you can specify whether a given document requires a client/provider signature. You can also specify whether there must be one or two provider signatures.
  • In Settings / Administrators / Administrators in the Personal data section, you can enable/disable the option to sign documents (checkbox Sign documents).
  • In Settings / Other / SMS templates, you can set up an authorization SMS template. Authorization code variable: %s .
  • In Client card / Documents, there are three new signature-related columns. In the Client signature column, you can submit a given document to the client for signature. In the Provider signatures column, you can sign the document on behalf of the provider. In the Handwritten signature column, you can specify that the document is to be signed by hand. There is also a new button Sign on behalf of the client.
  • In Client portal / Documents, there is a new column Electronic signature and a new button Documents to be signed. If there is at least one document to be signed, the client can sign the document(s) here. They can click on an icon in the column or on the above-mentioned button. If they do so, a window appears that contains a list of documents to be signed. Once the documents are chosen, they can ask for an SMS code. Then, they enter the code into the field provided and confirm the action.
  • If there is at least one unsigned document, the Unsigned documents widget appears in the Alerts section of Dashboard. This widget contains information about the relevant client, document, status and time elapsed.
  • The following variables have been added to the list of system variables:
    • $SIGNATURE_DATE$ – Signature date (provider)
    • $SECOND_SIGNATURE_DATE$ – Second signature date (provider)
    • $SIGNATURE_SIGN_BY$ – First name and surname (provider)
    • $SECOND_SIGNATURE_SIGN_BY$ – First name and surname, second signature (provider)
    • $CLIENT_SIGNATURE_ID$ – Client signature unique identifier
    • $CLIENT_SIGNATURE_DATE$ – Signature date (client)
    • $CLIENT_SIGNATURE_SIGN_BY$ – First name and surname (client)
    • $CLIENT_SIGNATURE_MOBILE$ – Mobile phone number (client)
  • If you are interested, please contact our Sales department.

Send documents via Helpdesk

  • Client card / Documents
  • When you click on the Send document to the client button, the original form with an additional Create ticket option appears.
  • When you check the Create ticket box, the relevant ticket settings appear. You can choose a department, owner, priority and status. You can also add a note to the ticket. Since the sender email address is the same as the department address, the Sender item is hidden.
  • If the checkbox is not checked, everything works the same as before the change.
  • Once the ticket is created, you can click on the provided link to get to the ticket details.

Simple queue

  • New optional submodule of the Network management and monitoring module
  • It is now possible to perform client speed management on MikroTik routers using the Simple queue method.
  • This method does not use packet mangling, which is why all client-related rules are removed from the MANGLE section of the firewall. As a result, CPU load is reduced. Rules in the QUEUE TREE section are removed as well because they will not be used. The rule removal applies only to those rules that are managed by ISPadmin.
  • Settings / Syst. settings / Mikrotik:
    • Item mikrotik_default_shaping_type: You can set the default shaping type here.
    • Item mikrotik_default_queue_type: You can set the default queue type here.
  • MikroTik router settings: In the Shaping type and Queue type items, you can set particular values for a given MikroTik router.
  • If the submodule is not active, the above-mentioned options are not available.
  • If you are interested, please contact our Sales department.


  • In addition to the classic links, it is now possible to add so-called quasi-links to the system.
  • On the Add/Edit link form, you need to check the Quasi-link box.
  • Uniqueness of links between devices and POPs does not apply to quasi-links.
  • Quasi-links are not displayed on the map or diagram. They are displayed only in the lists of links in the Links and End links tabs and in the list of links in the POP card.
  • They cannot be set to active. As far as monitoring is concerned, they are not taken into account.

Multi mode for links

  • On the Add/Edit link form, you can check the Multi mode box.
  • This option allows you to deactivate the restriction that forbids you from using one device interface more than once (for example, due to PtMP).
  • Interfaces on offer are updated based on whether the checkbox is checked or not.
  • An interface can be used in more than one link, but it is necessary for all the links to be in Multi mode.

Helpdesk – statistics

  • New optional submodule of the Helpdesk module
  • This submodule allows you to view Helpdesk ticket statistics.
  • You can view the number of new tickets, new replies, unassigned tickets, deleted tickets, open tickets and closed tickets. You can use period, user and department filters. Graph widgets are also available.
  • The statistics can be found in Helpdesk / Statistics / Statistics.
  • To be able to view them, you need to have the active submodule and your user account must be set properly (Settings / Administrators / Administrators).
  • The user account settings contain a new item: System color. This color is used in graphs for a given user.
  • If you are interested, please contact our Sales department.

Ticket notification settings

  • The basic notification settings can be found in the User settings. You can get there by clicking on the corresponding icon in the top panel.
  • In the settings, you can specify for which actions and for which departments notifications are to be created.
  • Now you can also activate ot deactivate notifications for individual tickets.
  • If you assign yourself to a ticket, notifications for that ticket are automatically activated. You can deactivate them using the Bell icon.
  • If another user is assigned to a ticket, you can activate notifications for that ticket.
  • All of that applies if you have activated notifications for the given department in the User settings. If notification for the department are not active, no Bell icon appears in the ticket details.

NAV Online Invoice data reporting (HU localization)

  • This feature allows you to report your invoice data to the NAV Online Invoice data reporting system.
  • You can find the relevant settings in the invoice group settings (Invoicing / Settings / Invoice groups / NAV Online Invoice settings).
  • The technical guide for NAV Online Invoice data reporting registration can be found at

One-time dealer commission

  • Settings / Syst. settings / General: A new setting has been added to the list: di_repeated_onetime_commission.
  • Using this setting, you can enable the user to add more than one one-time commission to the dealer per client.
  • The default status is the same as before (= you can add only one such commission to the dealer per client).

Further changes

  • Client card / Information: On the client edit form, you can enter a number with or without spaces into the Mobile field.
  • Client card / Active services: In the Internet service settings, the IP address check has been modified for IP addresses from ranges with the /31 mask.
  • Client card / Active services: If more than one IPv6 network is to be added to a particular Internet service, the offered ranges take into account the data in the database as well as the data entered in the previous items.
  • Client card / Active services: The visibility of the Prepare for disconnection button in the CATV service details is linked to the right to delete active services.
  • Client card / Invoicing / Invoice details / Edit invoice: The page has been completely reworked.
  • Clients / Services / Internet: The rendition of the Subordinate services checkbox has been fixed. The related setting is saved for a given user.
  • Add/Edit client: The Set GPS based on address feature has been modified.
  • Hardware / Settings / Ping settings / Individual and System: A new option has been added to the Size menu: 32B.
  • Edit access point: The display of the access point on the map has been fixed.
  • Settings / Administrators / Mikrotik login / Groups: New rights have been added to the list: Api, Dude, Romon and Tikapp.
  • Settings / Syst. settings / Syslog: Unused topics have been deleted. New topics have been added to the list.
  • Settings / Code lists / CATV lines: An edit form error has been fixed.
  • Settings / Code lists / Labels: Labels in the Name column are sorted alphabetically. A new search field has been added to the column.
  • Scheduling / Add task: There is a new repeat interval option for recurring tasks: Every other year.
  • Scheduling / Task list: The edit activity option for closed tasks has been restored.
  • Scheduling: The List of unfinished tasks as of today page has been modified.
  • Scheduling: The layout of user schedules in PDF has been changed.
  • Invoicing / Payments / Payments: You can now search the data using a bank account number, IBAN or bank account from previous payments. You need to enter the term into the Client field.
  • Invoicing: If you were matching a payment manually and chose to change the client status to “-“, an error message appeared. Fixed.
  • Helpdesk / Tickets: You can now save attachments to drafts. The attachments are displayed in the Saved files section on the draft page. When such a draft is used, the attachments are loaded with the rest of the data.
  • A new variable has been added to the list of system variables: $YEAR$ (current year).